Shipping Policy

Last updated: August 16, 2026

Welcome to buyZen. We aim to make your shopping experience simple, reliable, and convenient.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time

After your order has been processed, delivery generally takes 5–10 business days within India.

Delivery times may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms mentioned on the relevant promotion.

4. Order Tracking

Once your order has been shipped, we may provide a tracking number through the contact information you provided at checkout.

You can use the tracking information to follow your shipment's progress.

5. Delayed Orders

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will do our best to help you locate your shipment.

6. Incorrect Address

Please make sure your shipping address, phone number, and other delivery details are correct before placing your order.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery.

7. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos/videos of the package and product so we can investigate the issue with the shipping provider.

8. Contact Us

For shipping-related questions, please contact buyZen Customer Support through the contact details provided on our website.

buyZen — Simple. Stylish. Yours.